Hemming Jewelers - FAQs

Yes, we encourage in-person consultations for all custom jewellery projects, repairs, and appraisals. Our expert team will guide you through every step, from design and material selection to pricing and aftercare, ensuring a personalised and transparent experience.

Our in-house repair services cover ring resizing, prong and clasp repair, stone setting, chain repair, polishing, engraving, and watch servicing—including battery replacement, movement service, and case refurbishment. All repairs are performed by skilled technicians with transparent pricing and service guarantees.

Most standard repairs are completed within a few business days. Complex repairs or custom work may require additional time. We provide clear timelines during your consultation and keep you informed throughout the process.

Yes, all our services are backed by clear warranties and service guarantees. We are committed to transparent pricing and will provide a detailed estimate before any work begins, ensuring you have peace of mind and confidence in our craftsmanship.

Pricing is based on materials, complexity, and the scope of work. We pride ourselves on transparent pricing—detailed quotes are provided after your consultation, with no hidden fees. For gold buying or selling, appraisals, and luxury watch sales, market rates and fair value assessments guide our offers.

We recommend regular inspections, gentle cleaning with a soft cloth, and storing each piece separately to prevent scratches. For watches, avoid exposure to extreme temperatures and moisture. Our team offers professional cleaning, maintenance, and aftercare services to help preserve your jewellery’s beauty and value.